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General terms and conditions of business

These General Terms and Conditions (GTC) apply to all contracts between a consumer or an entrepreneur, hereinafter referred to as the customer, with deliaktessa GmbH represented by Sahin Karaaslan, address: Berliner Straße 49, 69120 Heidelberg, hereinafter referred to as the provider
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SUBJECT OF THE CONTRACT

This contract regulates the sale of new goods from the goods presented by the provider in its online shop. For details of the respective offer, please refer to the product description on the offer page.

CONCLUSION OF CONTRACT

The contract is concluded exclusively in electronic commerce via the shop system. The products presented on the website represent a non-binding invitation for customers to submit an offer, which the provider can then accept. The ordering process to conclude a contract includes the following steps in the shop system:
  1. Selection of the offer in the desired specification (number)
  2. Add the offer to the shopping cart
  3. Pressing the 'Continue to checkout' button
  4. Enter the billing and delivery address
  5. Selection of payment method
  6. Reviewing and processing the order and all entries
  7. Press the button to order for a fee
  8. Confirmation email that order has been received

The contract is concluded when the order confirmation is sent.

PRICES, SHIPPING COSTS, RETURN COSTS

All prices are final prices and include statutory sales tax. In addition to the final prices, there are additional costs depending on the shipping method, which will be displayed before the order is shipped. If there is a right of withdrawal and this is exercised, the customer will bear the direct costs of the return if they are located outside of Germany. For deliveries to countries outside the European Union, additional costs may arise in individual cases for which the seller is not responsible and which must be borne by the customer. These include, for example, costs for transferring money through credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs may arise in relation to the money transfer even if the delivery does not take place to a country outside the European Union but the customer makes the payment from a country outside the European Union.

PAYMENT TERMS

The customer only has the following payment options: advance payment, instant transfer, credit card or direct debit via Klarna or PayPal. No other payment methods are offered and will be rejected. The invoice amount must be transferred in advance to the account specified there after receipt of the invoice, which contains all the information for the transfer and is sent by email. When using an escrow service/payment service provider, this enables the provider and customer to process the payment between themselves. The escrow service/payment service provider forwards the customer's payment to the provider. Further information can be found on the website of the respective escrow service/payment service provider. The invoice amount can also be paid in cash at the provider's business premises during normal office hours, after deducting the shipping costs taken into account. When paying by credit card, the customer must be the cardholder. The credit card will be charged after the goods have been dispatched. The customer is obliged to pay or transfer the amount shown to the account specified on the invoice within 3 days of receiving the invoice. Payment is due from the invoice date without deductions. The customer is only in default after a reminder.

DELIVERY TERMS

The delivery time is approx. 3-4 working days within Germany, unless otherwise stated in the item description. The provider ships the order from its own warehouse as soon as the entire order is in stock there. The customer will be informed immediately of any delays.

RETENTION OF TITLE

If the provider makes advance payments, he reserves ownership of the delivered goods until the purchase price owed has been paid in full.

LIABILITY FOR DEFECTS (WARRANTY)

If the purchased item is defective, the provisions of statutory liability for defects apply. The customer is asked to complain to the deliverer about delivered goods with obvious transport damage and to inform the provider of this. If the customer does not comply with this, this will have no impact on his legal or contractual claims for defects.

RIGHT OF CANCELLATION AND CUSTOMER SERVICE

Consumers generally have a right of withdrawal. Further information on the right of withdrawal can be found in the provider's cancellation policy. The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address is outside the European Union at the time the contract is concluded.

LIABILITY

In the event of intent, injury to life, injury to body or health, as well as the assumption of a guarantee, the provider has unlimited liability. The same applies to liability according to the provisions of the Product Liability Act. In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner can regularly rely (cardinal obligations), liability in the event of simple negligence is limited to the amount of damage foreseeable at the time the contract was concluded , the occurrence of which must typically be expected. Otherwise, the provider's liability is excluded.

PROHIBITION OF ASSIGNMENT

The customer's claims against the provider may not be assigned without the provider's consent, unless the customer has demonstrated a legitimate interest in the assignment.

LANGUAGE, JURISDICTION AND APPLICABLE LAW

The law of the Federal Republic of Germany applies exclusively, with the exclusion of the UN Convention on Contracts for the International Sale of Goods. For consumers, this only applies to the extent that it does not restrict any legal provisions of the country in which the customer has his or her usual place of residence.

DATA PROTECTION

In connection with the initiation, conclusion, processing and reversal of a purchase contract based on these General Terms and Conditions, data is collected, stored and processed by the provider. This happens within the framework of the legal provisions. The provider does not pass on the customer's personal data to third parties unless it is legally obliged to do so or the customer has expressly consented in advance. If a third party is used for services in connection with the handling of processing processes, the provisions of the Federal Data Protection Act will be complied with. The data provided by the customer when placing the order will be processed exclusively for contact purposes within the scope of contract processing and only for the purpose for which the customer provided the data. The data will only be passed on to the shipping company that delivers the goods in accordance with the order if necessary. The payment data will be passed on to the credit institution responsible for the payment. If the provider is subject to retention periods due to commercial or tax law, the storage of some data can take up to ten years. During a visit to the provider's online shop, anonymized data is logged that does not and does not allow any conclusions to be drawn about personal data, in particular IP address, date, time, browser type, operating system and pages visited. At the customer's request, the personal data will be deleted, corrected or blocked within the framework of the legal provisions. Free information about all of the customer's personal data is possible. For questions and requests for deletion, correction or blocking of personal data as well as collection, processing and use, the customer can contact the following address:

delikatessa GmbH,
Managing Director: Sahin Karaaslan,
Berliner Straße 49, 69120 Heidelberg,
Email: info@delikatessa.de
Telephone: +49 6221 – 335 60 20.

SEVERABILITY

The ineffectiveness of a provision of these General Terms and Conditions has no impact on the effectiveness of the other provisions.

IMPLEMENTATION OF THE ODR POLICY

Online dispute resolution in accordance with Article 14 Para. 1 ODR-VO
The European Commission provides a platform for online dispute resolution (OS), which you can find at http://ec.europa.eu/consumers/odr/ . Note according to Section 36 Paragraph 1 No. 2 VSBG: We would like to point out that we are not available to take part in dispute resolution proceedings before a consumer arbitration board.”